The study of healthcare professionals’ perspective towards the quality of diabetic care services in Abha

V. Easwaran, N.A. Khan, M.J. Iqbal, S.M. Alshahrani, K. Orayj, T.M. Almeleebia, M.M.J. Sadiq, S. Vijayaraghavalu, A.T.M. Hussain

Department of Clinical Pharmacy, King Khalid University, Abha, Kingdom of Saudi Arabia. vbagyalakshmi@kku.edu.sa

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• Diabetes
• Public Health

OBJECTIVE: The aim of this study was to investigate the relationship between organizational characteristics and diabetes care from the perspective of health care professionals (HCPs) in Abha, Kingdom of Saudi Arabia.

SUBJECTS AND METHODS: A cross-sectional, self-reported survey of healthcare professionals was done. The study comprised a total of 106 HCPs from various departments involved with diabetes patient clinics or service providers. The electronic data collecting form was used to gather the data.

RESULTS: The study revealed a stronger association between the availability of bed facilities and better glycemic control. Moreover, the majority of HCPs believes that urbanization and sedentary lifestyles are the main contributors to the rise of diabetes mellitus in Saudi Arabia. Depending on organizational features, the regulations that are available for monitoring defaulter patients and running continuous medical education (CME) programs are vastly different. The main cause of the reported lack of medications for managing diabetic care was described as being a problem with the central medical supply store’s drug supply, which was influenced by the type of health sector.

CONCLUSIONS: Facilitating change at all levels, including patient education, HCPs education, and organizational development, can improve the quality of treatment. The current study can provide insight into the focus of interventional strategies to deliver diabetes patients with high-quality patient care.

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